Georgia Power wants to remind customers impacted by Hurricane Irma that the electrical service entry point on their home or business, including the meter box and other components, must be repaired before Georgia Power can reconnect service. Georgia Power cannot, by law, connect power to a damaged meter box, or other non-Georgia Power components, and property owners should contact a qualified electrician to make repairs in order for the company to reconnect service.
There are thousands of personnel working in the field today to restore service for Georgia Power customers. If one of these employees assesses the damage and notes that private property must be repaired, they will leave information for the customer noting the components that need attention and additional instructions if an electrician is needed. Property owners should not attempt to repair electrical components – this is extremely dangerous and could result in injury or death.
More information about reconnection and repairs to private property is available online here.
Tools You Can Use
- Outage Alerts – Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.
- Outage & Storm Center – Available at www.georgiapower.com/storm, customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
- Outage Map – Housed within the Outage & Storm Center, Georgia Power’s interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.
- Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
- @GeorgiaPower on Twitter – Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.