The Georgia Collision Industry Association recently conducted a survey of collision repair shops in Georgia to determine how they would grade insurers in the state as to how well each insurer’s policies, attitude and payment practices help ensure quality repairs and customer service for Georgia motorists. The results are in and available to the public: 

    Final Point Count and Numeric Ranking: (Ranking Total Points after deductions)

  • 1. State Farm 390 points
  • 2. Georgia Farm Bureau 285 points
  • 3. Liberty Mutual 215 points
  • 4. USAA 160 Points
  • 5. Allstate 150 Points
  • 6. Travelers 105 Points
  • 7. Safeco 35 Points
  • 8. Progressive -15 Points
  • 9. GEICO -25 Points
  • 10. Nationwide -50 Points

`The Survey results are an important tool for consumers to use when evaluating the numerous insurance companies` said GCIA Executive Director Howard Batchelor. `These results measure some key factors when it comes to customer service and should be taken into consideration when making insurance decisions.`

Justin Tomczak, spokesman for State Farm Insurance said `It is a real honor to top the 2010 GCIA Insurance Survey results by such a significant margin. It demonstrates our commitment to being the best at keeping the promise to our policyholders every day. We applaud GCIA for their work on this survey.`

Survey Details:

The GCIA annual survey was conducted in November and December of 2009. Grading Codes & Numeric Equivalent Point Values – to balance the score and arrive at a numeric analysis the following points were given to the graded companies and weighted into the final numeric totals for those companies.

  • A (exceptional) = 20 points
  • B (above average) = 10 points
  • C (average) = 5 points I (not enough experience w/company) = 0
  • D (below average) = 5 points
  • F (very poor) = 10 points

NOTE: The D and F scores (below average) have been subtracted from the A, B and C (above average) point totals for each Insurance Company. (I) is not weighted into final totals).

About GCIA: The Georgia Collision Industry Association was formed in 1998 by a few dedicated and concerned industry leaders from around the State of Georgia. The founders of the GCIA are professionals from the automotive collision repair industry and have thousands of years of experience between them. Their visions of what the GCIA should be were many – but they all had one goal in mind: “To Promote Professionalism and Consumer Awareness of the Automotive Collision Repair Industry in the State of Georgia.” To stay informed on GCIA news, subscribe to our newsletter at

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