Chattooga E-911 is looking for an employee.  The agency is seeking an emergency dispatcher.  Chattooga 911 says, “911 emergency dispatchers often are the first people contacted when emergency assistance is needed. A high school diploma is the standard requirement for this position, along with completion of Basic Communication Officer Training obtained at Georgia Public Safety Training Center in Forsyth, GA.  You can find our more about the position below, or by visiting Chattooga 911 on Facebook:

Other required training for this position is APCO Emergency Medical, Police and Fire Dispatch, Security and Integrity and GCIC/NCIC certification which will be online or in house training at Chattooga County EMA/E-911 center. All training will be set up by administration at the 911 center and completed in the first six months of training. Dispatchers need strong skills in communication and decision-making. Skills required to become a 911 emergency dispatcher, such as the ability to operate various computer and communication equipment, usually are learned through 3-6 months of on-the-job training. Personal characteristics that might be advantageous for 911 emergency dispatchers include good judgment skills, since they need to prioritize the calls they receive by order of importance, as well as good communication skills, since they must relay information between parties. They also must have good speaking skills and be comfortable talking to people in various emotional states. 911 emergency dispatchers should be comfortable reading maps and be familiar with their assigned territories. It’s also helpful for 911 emergency dispatchers to be trained in emergency medical services so they can help callers manage emergency situations while they are waiting for help to arrive.

Listed below are qualifications, roles and responsibilities of a Chattooga County E-911 Communications Officer:

The Communications Officer, under general supervision, operates computer-operated control panels and dispatching equipment to receive emergency and non-emergency calls from the public and other agencies and determines the type, location, and extent of the call. The Communications Officer will communicate in a clear, steady tone of voice to calm the caller so that accurate information can be obtained. The call is then dispatched to the agency responsible for answering the call. The Communications Officer reads maps to determine appropriate zones, makes assigned tests on communications equipment, and attends training sessions as required.

The required experience to qualify for such position is a high school diploma or equivalent and the ability to accurately type 50 words per minute, using computer keyboards. You must be able to stay at a stationary position for extended periods. You must undergo a Doctor’s physical examination and pass drug and departmental testing. You must be willing to work Holidays and cover extra shifts if the need arises. You must be flexible for shift coverage on short notice.

– Receives incoming telephone calls from the public and from other public safety agencies. Obtains detailed information, determines emergency services needed, and dispatches appropriate personnel.

– Provides field personnel with necessary information upon request.

– Keeps a detailed log of incoming telephone and radio calls.

– Enters a variety of data into the computer and extracts required data from the computer.

– Checks data on 911 screen for accuracy; notifies the front office for the correction of information within the 911 system.

– Monitors and routes incoming calls from state emergency management agency, the national weather service, and the hearing impaired telephone system.

– Monitors and logs alarm systems into the CAD system.

– Monitors state frequency and other city and county frequencies; forwards information to state agencies and special units.

– Issues CAD numbers on incoming calls received by phone or radio including calls being transferred to other agencies.

– Performs other related duties as assigned.

Knowledge of the geography and road system of the county.

Knowledge of ten-codes used by Chattooga County E-911 Center.

Knowledge of procedures and regulations of state and national crime information centers.

Knowledge of departmental policies and procedures.

Knowledge of business and residential alarm procedures.

Skill in the operation of radio/communication equipment.

Skill in the computer operation.

Skill in written and oral communication.

Skill in dealing with the public.

Skill in making decisions accurately and rapidly.

Each new employee is hired into the position of Communications Officer on a 6 month probationary status. During this probationary period the new employee can be terminated for any reason deemed necessary by the E911 Director. In order to keep employment, the new employee must be abl