The Georgia Emergency Communications Authority (GECA) is joining 911 professionals statewide in recognizing April as 911 Education Month, a crucial time to emphasize the vital role of the 911 system and ensure Georgians understand how to effectively use it.

“911 is the first link in the emergency response chain, and public awareness is essential for ensuring the system operates efficiently,” stated Amy Ramsey, GECA Education and Outreach Programs Manager. “During 911 Education Month, we encourage all Georgians to learn more about 911, including what information to provide and how advancements in emergency communications continue to enhance public safety.” Throughout the month, GECA will be sharing educational tips focused on responsible 911 usage, text-to-911 availability, and the pivotal role 911 plays in saving lives.

Key messages for 911 Education Month include: Know When to Call: 911 should be used for real emergencies, like crimes happening, medical emergencies, or fires. For non-emergencies, use local non-emergency numbers. Be Prepared to Answer Questions: Callers must be ready to share their location, the type of emergency, and other important information to help responders reach them quickly. Stay on the Line: Do not hang up until the 911 dispatcher tells you to, even if you called by mistake. Text When You Can’t Call: If you cannot call, Text-to-911 is available in many parts of Georgia. Always include your location and emergency details in your text. If unavailable, you will get a notification to call 911.

GECA appreciates the hard work of Georgia’s 911 professionals and celebrates National Public Safety Telecommunicator Week from April 13-19 this year.