An NGEMC member reported receiving a call from someone impersonating a utility worker saying their account was past due. They were given an 800 number to call in order to speak to a “billing manager.” When they called the number left by the scammer, they were told to pay $600 to hold the account, and they would receive a refund in 1 to 2 business days.

The number the scammer instructed the member to call was 877|504|3166. Please NEVER use a phone number left by a caller, especially one demanding money. If you have questions about your account, call NGEMC directly at one of their published phone numbers.

NGEMC has suspended disconnections for non-payment and late fees on all accounts until further notice due to the COVID-19 pandemic. They will not contact you asking for payment to hold your account during this time.

NGEMC says “If you do have a past-due balance, please give us a call or send us an email to discuss your payment options.”