The U.S. Postal Service (USPS) says that customers should be aware of email scams that are circulating that say you have a delivery “on hold.”

The scammers send an official-looking email, complete with US Postal Service logos that say you have a package that can’t be delivered because of insufficient address.  Next they ask for a small amount of money to “re-deliver” your package.  Then they ask for credit card information and after the information has been entered a screen pops up that asks for your birthdate and social security number to “verify and protect” your identity.

Don’t fall for it!  It is a scam.  Often if you look closely, you can find that the email address sending the scam email isn’t from the USPS at all.  In the example above, the email address was based in the United Kingdom.  Obviously, the United States Postal Service won’t be using an email address based in another country.

The USPS has clarified that they and their officials will not reach out to customers to ask for money or personal information.

Emails with subject lines such as “Delivery Failure Notification” could include a link that, when clicked, activates a virus to steal personal information, such as passwords or financial details.

The Postal Service does not alert customers of package delivery attempts via email.

Customers should never give personal information out over email.

The Postal Service provided tips to help detect fraudulent emails. Poor grammar and spelling often indicates that an email is spam. Emails that request immediate action from the recipient could also be bait.

If you receive any emails regarding a package delivery failure, or any emails that seem like a fake from the Postal Service, forward it to spam@uspis.gov, and then delete the email.