A phone call between Central Scheduler Stacey Henderson and a patient moved† Revenue Management Director Teresa Prevost to tears. That is one of the reason she nominated Stacey as a Floyd Hero.
             The patient was scheduled for a radiology exam at Floyd, but the insurance company told her it would be $800 cheaper to go to another company and even scheduled her for an exam there against the patient’s wishes. Teresa says Stacey determined that the insurance company had given the patient false information and that Floyd’s price was actually $100 less than the other company.
            She also discovered that the patient qualified for a charity discount of 80 percent on their remaining balance and could pay the amount due over a 12 month period. Stacey even had the patent worked into the schedule the same day.
            Teresa says Stacey truly exemplified Floyd's mission and was able to help this family in so many ways. She says the family was also very touched by her helpfulness and willingness to listen and relate to their situation.
            Her co-workers say she has a very sweet, caring voice and the patients respond very well to her sincere compassion.
Floyd Heroes are nominated by peers, supervisors, volunteers or customers for being outstanding employees who serve as role models, inspire others and have an indelible impact on the organization.

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