The Georgia Public Service Commission is reminding customers that special rules apply when dangerous summer heat is in the forecast.

Under PSC rules, Georgia Power cannot disconnect electric service to a residential customer for non-payment if a National Weather Service Heat Advisory or Excessive Heat Warning is in effect, or forecast to be in effect, for that customer’s county before 8 a.m. on the scheduled disconnection date.

The rule applies specifically to Georgia Power, which is regulated by the PSC. Customers served by electric membership corporations or municipal electric systems should contact their provider directly to ask about similar policies.

The restriction is temporary. Once the heat advisory or warning ends, disconnection can be reinstated. The PSC encourages customers at risk of losing service to contact their provider and make payment arrangements.

Customers who need help may also contact PSC Consumer Affairs at 404-656-4501, 800-282-5813, or by email at gapsc@psc.ga.gov.